Realizing what files and records are necessary for ISO/IEC 20000-1:2011 might be complicated. This white paper clarifies just what documentation you require, as well as outlining non-obligatory paperwork that are commonly applied. It also offers assistance on structuring these files, in a simple and easy-to-stick to format.
Paperwork ought to be consistently reviewed and up-to-date if needed. The review frequency depends upon the doc itself. Usual evaluate cycles are involving 1 and 3 yrs.
Management likes a clear, comprehensible and concise set of information. This can be the requirement when presenting your ISO 20000 implementation challenge to them. Use this PowerPoint template to realize their acceptance and commitment to the venture.
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ISO/IEC 17025 is really a specification for calibration and tests laboratories, applicable to any kind of organisation regardless of sizing, spot or even the variety of services they supply. Virtually all details is contained in 2 of its sections:
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Learn almost everything you need to know about ITIL/ISO 20000 from posts by environment-course experts in the field.
Electronic info really should be safeguarded to guarantee integrity and confidentiality of electronic data. For example, computers and electronic media need to be maintained less than environmental and running problems to make certain integrity of information.
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Implementing any ITIL procedures and/or features requires many measures and items. This record will let you not pass up everything – i.e., it is made up of all necessary items for ITIL implementation, and you'll use it as reminder in order that absolutely nothing gets overlooked.
Included flowcharts assist workers realize Every single process to help make high-quality management a lot easier, and processes simpler to adhere to.
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